Jubilee City Movers prioritizes clear communication and adaptability. Our team anticipates changes, adjusts to customer requirements, and maintains a focus on safety, transparency, and professionalism throughout the entire moving process.

Yes, the price will decrease if less is moved than initially estimated. Jubilee City Movers uses a 15-minute billing increment system, ensuring customers only pay for the actual time used. If your move requires fewer hours due to item reduction, storage, or sales, your final cost will be lower than the original estimate.

Changes in inventory between the estimate and move day are common and expected. Customers often declutter, stage their homes, move items to storage, or make new purchases. Jubilee City Movers is prepared for these changes and will adjust our services based on the actual items present on moving day.

Prior to the movers' arrival, all loose items should be securely packed into boxes. This includes decorative items, paperwork, toiletries, pantry goods, and miscellaneous household belongings.

For safety and legal reasons, certain items cannot be transported by our movers. These include hazardous or flammable materials such as paint, gasoline, propane tanks, and fireworks; open liquids or chemicals; firearms or ammunition; and important documents, cash, jewelry, or medications. Customers are responsible for personally transporting these items.

Yes, the presence of stairs or multiple floors can increase the time required for a move due to safety considerations and additional labor. Our billing is based on the total time worked, so these factors may affect the final cost.

A "long carry" refers to situations where movers must transport items over an extended distance from the home to the truck. This can occur due to limited parking availability, long driveways, or specific building layouts.

Our movers will work with the available access. Please note that any delays caused by parking limitations or access issues will be included in the billable time.

Yes, customers are responsible for securing necessary parking permits, homeowners' association approvals, or elevator reservations. Please be aware that any delays resulting from missing permits or access issues will be included in the billable time.

Yes, our movers can accommodate stops at storage units. We can load items from your home, make a stop at a nearby storage facility, and then proceed to the final destination. You will be billed for the time and mileage used. Short distances, such as a mile away, typically have minimal impact on the overall move.